Return Policy

The return policy for Every Chef Toys is designed to ensure customer satisfaction while maintaining a fair and efficient process for both the merchant and the customer. Understanding the specifics of this policy is crucial for a seamless return experience.

Every Chef Toys offers a 30-day return window, allowing customers to request a return within 30 days of receiving their item. To qualify for a return, the item must be in its original condition, unworn or unused, with all tags attached and in the original packaging. Additionally, customers are required to provide a receipt or proof of purchase to initiate the return process.

To start a return, customers should contact Every Chef Toys via email. Upon acceptance of the return request, a return shipping label and instructions will be provided to facilitate the return process. It is important to note that items sent back without prior authorization will not be accepted.

In cases where items are received defective, damaged, or incorrect, customers are encouraged to inspect their orders immediately upon receipt and report any issues promptly. This allows the merchant to evaluate the situation and take appropriate corrective actions.

There are specific exceptions to the return policy. Certain items, such as perishable goods, custom products, and personal care items, are non-returnable. Additionally, hazardous materials, flammable liquids, and gases cannot be returned. Customers should reach out to the merchant if there are any questions regarding the return eligibility of specific items.

For exchanges, the most efficient method is to return the unwanted item and, once the return is accepted, make a separate purchase for the desired item. This ensures that customers receive the correct product in a timely manner.

For customers located in the European Union, there is a 14-day cooling-off period. This allows for the cancellation or return of an order for any reason within 14 days of receipt, provided the item is in its original condition, unworn or unused, with tags attached and in the original packaging.

Refunds will be processed once the returned item has been received and inspected. Customers will be notified of the approval status of their refund. If approved, refunds will be issued to the original payment method within 10 business days. It is important to note that processing times may vary depending on the customer's bank or credit card company.

In summary, the return policy of Every Chef Toys is structured to provide a clear and efficient process for customers, ensuring that they can shop with confidence while maintaining the integrity of the merchant's operations.